Here's a list of frequently asked questions along with answers in order to provide additional support. If your question isn’t addressed below, get in touch with us and we’ll provide the information you need.
How do I pay? What are your payment options?
Choose any of our payment options found below:
1. Online bank transfer
- Most banks in the Philippines allow you to transfer funds online to any bank.
2. Bank Deposit
- You can directly deposit to our BDO, BPI or Chinabank account at any branch
- You can transfer funds directly from your GCash account to our bank account or GCash account. Click here if you do not know how to do it
- You can transfer funds directly from your PayMaya account to our bank account or PayMaya account. Click here if you do not know how to do it
We also accept Over-The-Counter payments:
- GCash via 7-Eleven
(No need to create an account. With additional 2.5% charge for Palawan and 7-Eleven only. Failure to do so will cause delays in your shipment)
** Other modes of payment will NOT be accepted.
How to deposit via BPI or BDO?
2. Hand your deposit slip and cash to the teller.
3. Email a photo of your deposit slip/screenshot confirmation to email@example.com or send it via Facebook
* Please use the same account details for online transfers.
Can I extend payment due date?
You can count on it! Your item is reserved for 1 day upon receiving your order confirmation, but we understand that schedules can be unforgiving at times.
To extend the reservation for your order, simply send us a message via Facebook Messager or email us at firstname.lastname@example.org.
Keep in mind that once an order’s reservation has been extended, strictly no cancellation or modification will be allowed. Non-payment for extended orders may limit your future extension requests from being granted.
How to order?
2. Click Add to Cart button if you find items that you love.
Process of Ordering?
** Please note: once an order has been placed, we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing.
Help! I had a product in my Cart, but now it’s no longer available. What happened?
Ouch! That happens! Some of our products are in high demand, and we operate on a first-come, first-served basis. That means you’ll want to checkout the items in your Cart as soon as possible—because, chances are, there are other customers who want those bags as much as you do. So, if an item in your Cart is no longer available, that means another customer was able to successfully close the transaction before you did. But try to check back tomorrow—any stock from cancelled orders go back to the site immediately and are up for grabs.
You may also sign up for our wait list. Just send us a message and we will inform you once the product you want is available again.
What if I want to cancel my order?
I want to edit the items in my order! Can I do this?
Can I reserve the item?
If you wish to have your reservation extended, kindly get in touch with us.
Details of the bag?
Do you have a physical store?
Is it safe to order from your online store?
Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personal information with any third party.
Actual colors of the bags?
Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently.
We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.
How long is your reservation? Do you allow extensions?
You can count on it! Your item is reserved for 1 day upon receiving your order confirmation, but we understand that schedules can be unforgiving at times. To extend the reservation for your order, simply send us a message via Facebook Messager or email us at email@example.com.
What to do after placing an order?
Once you have submitted your order form, payment needs to be settled the same day or the next day to avoid cancellation of reservation.
Email your proof of payment and requirements sent together with our invoice at firstname.lastname@example.org
Where do you deliver to, and how much is the shipping fee?
We ship worldwide!
There is no fixed shipping fee. The shipping fee depends on the item size, weight, number of products purchased, preferred courier, and location/shipping address.
How long does shipping take?
* 2-10 working days for Provincial Areas
* Some areas may take longer due to strict measures of the quarantine. Delivery delays due to courier inefficiency are beyond our control
Has my order been sent yet? What is your shipping schedule?
Please note that all orders are sent on weekdays only (Monday to Friday).
I can’t wait for my orders to arrive! Can I track my orders? How?
Can my orders be delivered to an office address?
Yes, of course. Before clicking on the "check out", click "add note" -- simply indicate the company name and that your shipping address is an office address. That way, we will aim to deliver Monday to Friday. Please also include your office hours so we can take note of it.
Is my package insured?
What is your return policy?
- Products that are defective can be exchanged within only 1 day upon receipt of your order. Outside this timeline will not be accepted (except for extraordinary cases) since the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.
** Kindly note that for exchanges: the standard shipping fee applies (for us to ship the new item/s back to you.)
What do I do if I receive the wrong item or damaged item?
Do you allow cash refund?
We do not offer cash refunds. Unfortunately, due to the costs of handling and processing your order, we cannot issue cash refunds. Depending on the situation, we only allow exchange of item (this is case to case basis).
Are returns/exchange of item free? Who pays for shipping, duties and taxes?
The buyer is responsible for all return costs—including shipping, duties, and taxes.These are not covered and will not be reimbursed by us.
Whose delivery address do I put at Checkout?
Please make sure that the shipping address indicated at Checkout is the address of the recipient. Meaning, whoever you are sending this gift to must be available to receive it at that address. Also, don't forget to indicate your recipient's name and their mobile number. This is so that our Delivery Team can reach out to them once the gift is on its way.
Loved a product, but it's out of stock. How often do you restock and what should I do?
Don't worry! EazyPeazy works around the clock to restock a popular item when it is sold out. You can be notified by email by sending us your details (including the product and color you're interested in). You'll be notified right away when the item is back in stock.
I just signed up to be on a product's waitlist. Is the product automatically reserved for me?
Can I sell my products in your website? Do you allow consignment of items?
Can I resell your products?